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Frequently Asked Questions

Everything you need to know about shopping with Best Price Kenya — from delivery to returns, warranties to payments.

Ordering Delivery Returns & Warranty Payments

Ordering

Placing an order is simple:

  1. Browse our products and add items to your cart
  2. Review your cart and click "Proceed to Checkout"
  3. Enter your delivery details
  4. Choose your payment method (M-Pesa, Card, or Pay on Delivery)
  5. Confirm your order — you'll receive a confirmation SMS/email
Pro Tip: Create an account for faster checkout and order tracking!

Yes, provided your item has not yet been dispatched.

To change your delivery address:

  1. Contact our support team immediately via WhatsApp or email
  2. Provide your order number and new address
  3. We'll confirm if the change is possible

Note: Once an item is out for delivery, address changes cannot be accommodated.

You can choose to be notified when the product is back in stock!

Simply click the "Notify Me When Available" button on the product page and enter your email or phone number. You'll receive an alert as soon as the item is restocked.

Subscribe for restock alerts — be the first to know!

Delivery

Location Delivery Time
Nairobi (orders before 12PM) Same Day Delivery
Nairobi (orders after 12PM) Next Day
Mombasa, Kisumu, Nakuru, Eldoret 24-48 Hours
Other Major Towns 24-72 Hours
East Africa (Uganda/Tanzania) 3-5 Business Days

You'll receive a tracking link via SMS/WhatsApp once your order is dispatched.

Delivery fees are calculated based on your location and the weight of your order:

  • Nairobi: Standard delivery KSh 250
  • Countrywide: Varies with destination and weight (calculated at checkout)
  • Free Delivery: Available for orders above KSh 5,000 within Nairobi
Special offers: Check our homepage for free delivery promotions!

Absolutely! Once your order is dispatched, you'll receive:

  • SMS notification with tracking link
  • WhatsApp message when the rider is dispatched
  • Real-time updates via your account dashboard

Our couriers follow strict safety protocols and provide estimated arrival times.

Returns & Warranty

We offer a 7-day return window for:

  • Defective products
  • Items damaged upon arrival
  • Products that don't match the description
Return Conditions:
  • Items must be in original packaging
  • All accessories and tags must be intact
  • Proof of purchase required

To initiate a return, contact our support team via the portal or WhatsApp.

New Electronics

1 Year

Manufacturer Warranty
Refurbished Items

6 Months

Limited Warranty
Warranty does not cover: Electrical faults, mishandling, physical damage, or liquid damage.

We facilitate repair or replacement through authorized service centers — you never have to deal with third-party technicians.

Payments

M-Pesa

Visa/Mastercard

Bank Transfer

Pay on Delivery

Pay on Delivery: Available for select products and locations within Nairobi and satellite towns.

Pay on Delivery is currently available for:

  • Selected items marked with the Pay on Delivery badge
  • Locations: Nairobi and satellite towns (Kiambu, Ruaka, Thika, Athi River, etc.)

For other locations, we recommend M-Pesa or card payments for faster processing.

All payments are secure — your financial information is always protected.

100% Genuine Products

We source directly from official brand distributors

We offer both New and Refurbished genuine products. Each product listing clearly states which category it falls under, with refurbished items professionally tested and certified.

Authenticity Guarantee: If a product is found to be counterfeit, we'll refund 200% of your purchase.

Still Have Questions?

Our customer support team is ready to help you with any questions about ordering, delivery, returns, or anything else.

Contact Support WhatsApp Us