Privacy Policy
Last updated: January 2024
At Best Price Kenya, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect information to provide better services to our customers:
- Personal Information: Name, email address, phone number, delivery address
- Payment Information: M-Pesa transactions (we do not store full card details)
- Order History: Products purchased, delivery preferences
- Device Information: IP address, browser type, device identifiers
- Usage Data: Pages visited, time spent, search queries
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate order updates and delivery tracking
- Respond to customer service inquiries
- Improve our website and product offerings
- Send promotional offers (only with your consent)
- Prevent fraud and enhance security
3. Information Sharing
We do not sell your personal information. We may share data with:
- Delivery Partners: To enable order delivery
- Payment Processors: To complete transactions
- Legal Authorities: When required by law
- Service Providers: Who assist our operations (under confidentiality agreements)
4. Data Security
We implement industry-standard security measures including:
- SSL encryption for data transmission
- Secure servers with firewalls
- Regular security audits
- Access controls for employee data access
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Download your data in a portable format
To exercise these rights, email info@bestpriceinkenya.co.ke
6. Cookies & Tracking
We use cookies to:
- Remember items in your shopping cart
- Understand how you use our site
- Personalize your experience
You can disable cookies in your browser settings, but this may affect site functionality.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
8. Data Retention
We retain your information as long as your account is active or as needed to provide services. Order information is retained for tax and legal compliance.
9. International Transfers
Your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or site notice.